# Head of Customer Adoption, EMEA Customer Success · London · Hybrid at Fourth

- Company: Fourth
- What the company does: Restaurant and hospitality-specific technology, services, and analytics to manage your workforce and inventory. Backed by Insight.
- Company website: http://www.fourth.com/
- Type: Startups
- Level: Principal and up
- Location: Remote (US)
- Work setup: Remote
- Posted: 2026-08-06
- Apply by: 2026-10-12
- Apply: https://careers.fourth.com/jobs/8183924-head-of-customer-adoption-emea
- Page: https://www.1752.vc/careers/jobs/fourth-head-of-customer-adoption-emea-customer-success-london-hybrid/

## About the role

The Head of Customer Adoption, EMEA is a senior leadership role owning the Independent and SMB segments of Fourth's EMEA customer base — approximately 25% of EMEA revenue. The role leads Independent Customer Care, SMB Customer Adoption, and Digital Customer Success across engagement models from tech-touch to relationship-hybrid, building an adoption- and ROI-focused CS model in partnership with the Senior Director, Customer Success, EMEA. Success is measured by Net Revenue Retention across the portfolio.