# Director of Customer Success at Frame Security

- Company: Frame Security
- What the company does: Frame Security | AI-Native Human Risk Management & Security Awareness Training. Backed by Index.
- Company website: http://framesecurity.com/
- Type: Startups
- Level: Principal and up
- Location: Tampa, FL, United States
- Work setup: On-site
- Posted: 2026-11-08
- Apply by: 2026-12-23
- Apply: https://framesecurity.com/positions/position-47_37b?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/frame-security-director-of-customer-success/

## About the role

Frame is on a mission to build the future of Human Security in the AI era. With significant funding, a seasoned cybersecurity team building the right product, and a huge market opportunity, we are just getting started. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Experience: 7+ years in B2B SaaS CS/Account Management, with 3+ years managing teams. High-growth or early-stage experience preferred
- Track Record: Proven success building or scaling a CS function while driving retention and lowering churn
- Player-Coach Mindset: Comfort operating with ambiguity, building structure, and jumping in directly with key clients
- Cross-Functional & Analytical: Expertise in SaaS metrics (GRR, NRR), CS tool implementations, and influencing Product/Sales teams
- Domain: B2B technical SaaS experience required, Cybersecurity background strongly preferred

Tags: Revenue

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/frame-security-director-of-customer-success/