# Account Manager - Mid Market at Freshworks

- Company: Freshworks
- What the company does: Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Backed by Accel and Peak XV.
- Company website: http://www.freshworks.com
- Type: Startups (AI role)
- Level: Senior
- Location: San Mateo, CA
- Work setup: On-site
- Pay: $120K to $175K base salary per year (USD)
- Posted: 2026-09-09
- Apply by: 2026-10-24
- Apply: https://jobs.smartrecruiters.com/Freshworks/744000148568490
- Page: https://www.1752.vc/careers/jobs/freshworks-account-manager-mid-market/

## About the role

Engage, discover & drive results : Grow key accounts through upsell, cross-sell, and renewals, consistently surpassing revenue goals while delivering meaningful impact for customers. Articulate value : Build trust with executives by addressing critical challenges and positioning Freshworks as a partner that drives measurable business results.

## What they're looking for

- Experience that counts : 5+ years of experience in SaaS or solution-based sales, account management, or customer-facing roles with a track record of success in an aligned territory
- Strategic mindset : Curious, collaborative, and adaptable — open to learning and comfortable navigating change
- Consultative approach : Experienced in working with enterprise customers, including senior leaders, consistently exceeding goals with a focus on long-term value creation
- Strong communicator : A relationship builder with excellent presentation skills who listens deeply, asks thoughtful questions, and connects product capabilities to business needs
- Domain knowledge : Exposure to CRM, EX, CX, or ITSM solutions is a plus