# Customer Success Manager — Key & Enterprise at Freshworks

- Company: Freshworks
- What the company does: Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Backed by Accel and Peak XV.
- Company website: http://www.freshworks.com
- Type: Startups (AI role)
- Level: Senior
- Location: Boston, MA
- Work setup: On-site
- Pay: $109K to $134K base salary per year (USD)
- Posted: 2026-09-16
- Apply by: 2026-10-31
- Apply: https://jobs.smartrecruiters.com/Freshworks/744000149926757
- Page: https://www.1752.vc/careers/jobs/freshworks-customer-success-manager-key-and-enterprise/

## About the role

At Freshworks, we're on a mission to help businesses delight their customers and employees through simple, powerful software. As we continue to grow our Enterprise business, we're looking for a Customer Success Manager to own a portfolio of Key and Enterprise customers across North America.

## What they're looking for

- 5+ years of relevant customer-facing SaaS experience, including experience managing strategic or enterprise customers
- Demonstrated success driving customer adoption, retention, renewals, and growth
- Experience building relationships with both technical and business stakeholders, including executives
- Strong commercial mindset with experience partnering on renewals and expansion
- Experience leading EBRs/QBRs and navigating complex customer relationships
- Strong communication, presentation, and cross-functional collaboration skills