# Mid-Market Account Manager at Freshworks

- Company: Freshworks
- What the company does: Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Backed by Accel and Peak XV.
- Company website: http://www.freshworks.com
- Type: Startups (AI role)
- Level: Senior
- Location: San Mateo, CA
- Work setup: On-site
- Pay: $200K to $280K base salary per year (USD)
- Posted: 2026-11-06
- Apply by: 2026-12-21
- Apply: https://jobs.smartrecruiters.com/Freshworks/744000160304849?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/freshworks-mid-market-account-manager-2/

## About the role

We're looking for a driven, commercially minded Mid-Market Account Manager to join our high-performing team in San Mateo. You'll manage an established portfolio of customers, build strong relationships, and uncover opportunities to grow their investment in Freshworks. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Own and Grow Your Portfolio: Manage an approximately $5M ARR book of Mid-Market and Commercial customers, driving expansion while maintaining strong customer relationships
- Drive Expansion Revenue: Identify new use cases, lead discovery conversations, build compelling business cases, and close opportunities ranging from smaller add-ons to six-figure expansion deals
- Build Strong Customer Relationships: Engage stakeholders across customer organizations, understand their business challenges, and position solutions that deliver measurable value
- Expand Customer Adoption: Leverage Freshworks' growing suite of IT and customer experience solutions to identify cross-sell and upsell opportunities
- Take Ownership of Your Business: Proactively manage a high-volume portfolio, prioritize opportunities, maintain accurate forecasts, and consistently execute against revenue goals
- Collaborate Across Teams: Partner with Customer Success, Solutions Engineering, and internal stakeholders to deliver a strong customer experience and drive growth


Source: 1752vc Careers, https://www.1752.vc/careers/jobs/freshworks-mid-market-account-manager-2/