# Senior Director, AI Platform (Product Management) at Freshworks

- Company: Freshworks
- What the company does: Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Backed by Accel and Peak XV.
- Company website: http://www.freshworks.com
- Type: Startups (AI role)
- Level: Principal and up
- Location: San Mateo, CA
- Work setup: On-site
- Pay: $290K to $360K base salary per year (USD)
- Posted: 2026-10-30
- Apply by: 2026-12-14
- Apply: https://jobs.smartrecruiters.com/Freshworks/744000158845489?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/freshworks-senior-director-ai-platform-product-management/

## About the role

The AI Platform team builds the foundational agentic infrastructure, runtime engines, and developer experiences that power intelligent digital workers across the entire Freshworks ecosystem. As the Senior Director of AI Platform Product Management, you will own the end-to-end strategy, roadmap, and execution of our AI agent platform—from agent creation and authoring to shared runtime architectures. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 15–20 years of progressive experience in product management, with significant leadership experience defining platform architectures, developer platforms, or AI/ML systems at scale
- Proven track record leading with vision and strategy, translating complex AI technological advancements into clear functional charters, roadmaps, and measurable business outcomes
- Strong leadership acumen in investing in people, with demonstrated success coaching, mentoring, and developing product managers while fostering cross-functional alignment
- Deep commitment to executing with excellence, with experience establishing disciplined operating rhythms, robust evaluation metrics, and clear accountability for platform reliability and delivery
- Strong customer obsession with the ability to champion customer outcomes, identifying enterprise friction points and transforming direct user feedback into platform-level solutions
- Deep technical comprehension of modern AI ecosystems, including LLMs, multi-agent orchestration, retrieval-augmented generation (RAG), model routing, inference economics, and agent safety protocols


Source: 1752vc Careers, https://www.1752.vc/careers/jobs/freshworks-senior-director-ai-platform-product-management/