# Social Media Marketing Manager at Freshworks

- Company: Freshworks
- What the company does: Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Backed by Accel and Peak XV.
- Company website: http://www.freshworks.com
- Type: Startups (AI role)
- Level: Senior
- Location: San Mateo, CA
- Work setup: On-site
- Pay: $145K to $180K base salary per year (USD)
- Posted: 2026-09-24
- Apply by: 2026-11-08
- Apply: https://jobs.smartrecruiters.com/Freshworks/744000151650154
- Page: https://www.1752.vc/careers/jobs/freshworks-social-media-marketing-manager/

## About the role

Freshworks is seeking a Manager of Social Media to lead our organic social presence and shape how the Freshworks voice shows up across every platform. This role owns social strategy, content calendar, and day-to-day execution, turning brand moments, product news, and customer stories into content that earns attention and builds community. This is a senior individual contributor role that sets social strategy with minimal oversight and is expected to influence peers and leaders across marketing.

## What they're looking for

- 7+ years of experience in social media management or social marketing, ideally with B2B SaaS or technology experience (raised from 5+)
- Proven track record building and executing social strategies that drive engagement, community growth, and measurable business impact, and a track record of doing so with a high degree of autonomy
- Strong writing and storytelling skills, with the ability to make complex products feel clear, human, and compelling in short-form content
- Hands-on experience managing content calendars, publishing tools, and social analytics platforms
- Experience partnering cross-functionally with brand, content, design, product marketing, and executive stakeholders, including experience directly advising senior leaders (VP+) on social approach
- A sharp eye for what's working on social right now and the instinct to know what's next