# Staff Program Manager - Voice of the Customer Programs at Freshworks

- Company: Freshworks
- What the company does: Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Backed by Accel and Peak XV.
- Company website: http://www.freshworks.com
- Type: Startups (AI role)
- Level: Senior
- Location: San Mateo, CA
- Work setup: On-site
- Pay: $166K to $205K base salary per year (USD)
- Posted: 2026-08-19
- Apply by: 2026-10-12
- Apply: https://jobs.smartrecruiters.com/Freshworks/744000144407189
- Page: https://www.1752.vc/careers/jobs/freshworks-staff-program-manager-voice-of-the-customer-programs/

## About the role

This role will lead our effort in capturing, synthesizing, and acting on customer feedback. In this role, you will serve as the strategic owner of our VoC infrastructure, turning quantitative metrics and qualitative customer insights into actionable business and product strategies.

## What they're looking for

- Experience: 4+ years of Program Management experience
- 3+ years of experience in Customer Experience (CX), Market Research, or Customer Insights, with direct ownership of VoC programs
- Technical Experience: Hands-on experience with Qualtrics (survey design, logic, dashboards, and integrations) is preferred
- Qualitative Expertise: Demonstrated experience organizing, facilitating, and analyzing findings from focus groups and customer interviews
- Cross-Functional Influence: Strong ability to translate raw data into clear narratives that influence Product, Engineering, and Executive decision-making
- Education: Bachelor’s degree in Business, Data Analytics, Marketing, Psychology, or a related field (or equivalent practical experience)