# Senior Implementation Manager at Front

- Company: Front
- What the company does: Deliver exceptional service at scale with Front, the modern CX platform combining client communication, automation, and analytics for customer-first teams. Backed by Battery, Sequoia and Y Combinator.
- Company website: https://front.com/
- Type: Startups
- Level: Senior
- Location: San Francisco, CA
- Work setup: On-site
- Pay: $150K to $190K base salary per year (USD)
- Posted: 2026-09-04
- Apply by: 2026-10-19
- Apply: https://jobs.ashbyhq.com/frontcareers/017687be-cb2a-443a-b00a-d07b81bf7edf
- Page: https://www.1752.vc/careers/jobs/front-senior-implementation-manager/

## About the role

We’re looking for a Senior Technical Project Manager / Senior Implementation Manager to join our Success Services team in the US. You will lead Front’s most complex customer implementations across net-new onboarding, enterprise expansion, workflow transformation, migration, and adoption of new capabilities.

## What they're looking for

- 5+ years of experience leading customer-facing SaaS implementations, professional services engagements, technical programs, or similarly complex transformation work
- A track record of independently owning complex implementations from discovery through sustained adoption, including multiple stakeholders, workstreams, and technical dependencies
- Strong consultative and systems-thinking skills, able to diagnose underlying business problems and recommend a practical future state rather than order-take
- Excellent project leadership, including scope, timeline, governance, risk, executive communication, and management of multiple concurrent priorities
- Demonstrated change-management experience, including stakeholder mapping, resistance management, enablement, cutover, and reinforcement after launch
- Strong technical fluency across integrations, permissions, data flows, automations, migrations, APIs, and webhooks, able to learn products quickly and know when deeper expertise is needed

Tags: Sales & Success