# Customer Success Manager at Frontline Wildfire Defense

- Company: Frontline Wildfire Defense
- What the company does: Defend your property with Frontline’s complete wildfire protection system for homes and businesses. Live safely with fire. Backed by Norwest.
- Company website: https://www.frontlinewildfire.com/
- Type: Startups
- Level: Senior
- Location: Remote
- Work setup: Remote
- Pay: $90K to $115K base salary per year (USD)
- Posted: 2026-10-21
- Apply by: 2026-12-05
- Apply: https://job-boards.greenhouse.io/frontlinewildfire/jobs/4463440009?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/frontline-wildfire-defense-customer-success-manager/

## About the role

Please note that we do not accept unsolicited candidate introductions, referrals, or resumes from external recruiters or staffing agencies. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Own the end-to-end customer support experience across phone, text, email, and app messages for homeowners and commercial customers
- Define and track SLAs and key metrics, including response time, resolution time, first-contact resolution, escalation rate, and customer satisfaction, and report them to leadership on a regular cadence
- Serve as the final escalation point for complex, sensitive, or unresolved customer issues
- Build proactive programs that keep customers ready: new-owner onboarding (app setup, contacts, and alerts), pre-fire-season readiness check-ins, and outreach during Red Flag Warnings
- Lead post-fire recovery: make sure every affected customer is contacted and that foam and water refills, inspections, and repairs are scheduled with Field Service
- 5+ years of experience in customer support, customer success, emergency communications, or monitoring center operations, including at least 2 years leading a team

Tags: Customer Support

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/frontline-wildfire-defense-customer-success-manager/