# Customer Support & Monitoring Specialist - Emergency Response at Frontline Wildfire Defense

- Company: Frontline Wildfire Defense
- What the company does: Defend your property with Frontline’s complete wildfire protection system for homes and businesses. Live safely with fire. Backed by Norwest.
- Company website: https://www.frontlinewildfire.com/
- Type: Startups
- Level: Mid level
- Location: Remote
- Work setup: Remote
- Posted: 2026-10-21
- Apply by: 2026-12-05
- Apply: https://job-boards.greenhouse.io/frontlinewildfire/jobs/4463410009?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/frontline-wildfire-defense-customer-support-and-monitoring-specialist-emergency/

## About the role

Please note: This role is posted as Customer Support & Monitoring Specialist - Emergency Response for candidate sourcing purposes only. The official title for this position is Wildfire Response Specialist Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 2+ years in a high-pressure, customer-facing role such as emergency dispatch, alarm or central station monitoring, a network operations center, crisis support, or technical support for connected devices
- A calm, steady presence under pressure, with proven ability to de-escalate distressed callers and communicate clearly and with empathy
- Comfort troubleshooting connected technology over the phone (apps, Wi-Fi, cellular devices, controllers) and explaining it in plain language
- Sound judgment and the ability to prioritize quickly when several urgent situations happen at once
- Strong documentation habits and experience with ticketing or CRM systems
- Availability to work rotating shifts, including overnights, weekends, and holidays, and to take on extra shifts or on-call time during active fire events

Tags: Customer Support

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/frontline-wildfire-defense-customer-support-and-monitoring-specialist-emergency/