# Customer Success Manager at FullSeam

- Company: FullSeam
- What the company does: FullSeam is your AI-powered finance and accounting teammate. AI agents that handle accounts receivable, accounts payable, cash application, reconciliation, and more. Backed by Y Combinator.
- Company website: https://fullseam.com
- Type: Startups (AI role)
- Level: Senior
- Location: Remote - US
- Work setup: Remote
- Pay: $60K to $70K base salary per year (USD)
- Posted: 2026-09-23
- Apply by: 2026-11-07
- Apply: https://fullsteam.wd1.myworkdayjobs.com/en-US/External/job/Remote---US/Customer-Success-Manager_JR102288
- Page: https://www.1752.vc/careers/jobs/fullseam-customer-success-manager/

## About the role

We are seeking a Customer Success Manager (CSM) to join our team and help ensure our customers derive maximum value from our products and services. As a Customer Success Manager, you will serve as the main point of contact for a portfolio of clients and play a key role in guiding customers from post-sale onboarding through go-live, product adoption, and long-term success.

## What they're looking for

- Proven experience in a customer-facing role, preferably as a Customer Success Manager, Account Manager, or similar (2+ years preferred)
- Strong understanding of customer success principles, customer retention, and product adoption strategies
- Ability to manage structured customer onboarding projects, track milestones, document next steps, and drive customers through implementation and go-live timelines
- Excellent communication and interpersonal skills, with the ability to build and maintain relationships at all levels of an organization
- Demonstrated ability to manage multiple customer accounts and priorities simultaneously. Self-motivation and organization are highly important
- Solid problem-solving skills and the ability to address customer concerns with empathy and professionalism