# Lead Platform Administrator at FullSeam

- Company: FullSeam
- What the company does: FullSeam is your AI-powered finance and accounting teammate. AI agents that handle accounts receivable, accounts payable, cash application, reconciliation, and more. Backed by Y Combinator.
- Company website: https://fullseam.com
- Type: Startups (AI role)
- Level: Senior
- Location: Remote - US
- Work setup: Remote
- Pay: $90K to $110K base salary per year (USD)
- Posted: 2026-10-28
- Apply by: 2026-12-12
- Apply: https://fullsteam.wd1.myworkdayjobs.com/en-US/External/job/Remote---US/Lead-Platform-Administrator_JR102338?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/fullseam-lead-platform-administrator/

## About the role

Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Strong knowledge of service desk operations, including incident and request handling, queue management, and SLA management
- Hands-on ServiceNow experience with ticket management, reporting, and dashboards
- Ability to independently lead daily operations, reinforce team standards, guide technical staff as a peer lead, and influence outcomes without formal management authority
- Strong customer service, de-escalation, communication, and documentation skills, composed under pressure
- Ability to interpret service metrics, communicate performance and risks to leadership, and drive improvements through implementation
- Solid Tier 1/2 technical foundation in Windows, Microsoft 365, endpoint support, Entra ID, and common enterprise applications


Source: 1752vc Careers, https://www.1752.vc/careers/jobs/fullseam-lead-platform-administrator/