# Technical Support Specialist at FullSeam

- Company: FullSeam
- What the company does: FullSeam is your AI-powered finance and accounting teammate. AI agents that handle accounts receivable, accounts payable, cash application, reconciliation, and more. Backed by Y Combinator.
- Company website: https://fullseam.com
- Type: Startups (AI role)
- Level: Mid level
- Location: Remote - US
- Work setup: Remote
- Posted: 2026-10-29
- Apply by: 2026-12-13
- Apply: https://fullsteam.wd1.myworkdayjobs.com/en-US/External/job/Remote---US/Technical-Support-Specialist_JR102324?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/fullseam-technical-support-specialist/

## About the role

The position is responsible for providing timely, friendly and accurate technical assistance to customers. Acting as a customer advocate, you will provide remote support for computer hardware, software, and networking components in the industry. Key responsibilities include diagnosing and resolving problems, responding to customer inquiries via phone and written communication channels, documenting technical issues, and providing exceptional customer experience. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Technical Proficiency: Strong understanding of computer hardware, software, and networking concepts to diagnose and troubleshoot issues effectively
- Problem-solving: Ability to identify root causes of technical problems and implement solutions efficiently
- Communication: Excellent verbal and written communication skills to explain technical concepts clearly to both technical and non-technical users
- Customer Service Orientation: Ability to build rapport, handle difficult situations, and prioritize customer satisfaction to provide exceptional support
- Documentation Skills: Skill in maintaining accurate records of support interactions, providing solutions and contributing to the knowledgebase
- Time management: Ability to handle multiple support requests, prioritize tasks effectively, and manage case backlog


Source: 1752vc Careers, https://www.1752.vc/careers/jobs/fullseam-technical-support-specialist/