# Customer Solutions Engineer, Strategic Accounts at FullStory

- Company: FullStory
- What the company does: Fullstory helps companies understand and improve how humans and AI agents interact with digital experiences. It automatically captures every user interaction, giving businesses and their AI agents the context they need to spot problems, anticipate customer... Backed by Kleiner Perkins and GV.
- Company website: https://www.fullstory.com/
- Type: Startups
- Level: Mid level
- Location: Atlanta
- Work setup: Remote
- Posted: 2026-11-05
- Apply by: 2026-12-20
- Apply: https://jobs.ashbyhq.com/fullstory/740cc466-d9f7-4ebc-a355-3376ad4355fe?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/fullstory-customer-solutions-engineer-strategic-accounts/

## About the role

As a Customer Solutions Engineer on our Strategic Accounts team, you’ll own 8–12 of Fullstory’s largest customers, each with at least $300k in ARR. You are the face of Fullstory to our customers, whether in the boardroom or working with their teams to decide what to build next. Customers trust you because you know the product inside and out. You’d rather figure something out yourself than wait for training, and you’re often the first to try a new AI tool. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 3–5 years in a customer-facing technical role (Technical Customer Success, Technical Account Management, Customer Solutions Engineering, Solutions or Value Engineering) working with enterprise or strategic accounts
- Hands-on technical skills. You're comfortable in browser DevTools, can read HTML, CSS, and JavaScript, and have worked with APIs, JSON, and SDK installs. You don't need to be a mobile developer, but you understand how iOS and Android apps are built
- Experience helping customers implement and get value from a technical SaaS product, such as an analytics, data, or developer platform
- Experience owning or co-owning renewal or expansion targets, or a clear interest in moving into a role with a number attached
- Nice to have: experience at a digital experience, product analytics, or similar SaaS company

Tags: Customer Solutions Engineering

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/fullstory-customer-solutions-engineer-strategic-accounts/