# Senior Manager, Customer Solutions Engineering - Strategic Accounts at FullStory

- Company: FullStory
- What the company does: Fullstory helps companies understand and improve how humans and AI agents interact with digital experiences. It automatically captures every user interaction, giving businesses and their AI agents the context they need to spot problems, anticipate customer... Backed by Kleiner Perkins and GV.
- Company website: https://www.fullstory.com/
- Type: Startups
- Level: Senior
- Location: Atlanta
- Work setup: Remote
- Posted: 2026-09-04
- Apply by: 2026-10-19
- Apply: https://jobs.ashbyhq.com/fullstory/484e39e1-993b-44a3-9511-65a751ddf25c
- Page: https://www.1752.vc/careers/jobs/fullstory-senior-manager-customer-solutions-engineering-strategic-accounts/

## About the role

As Senior Manager of Customer Solutions Engineering for Strategic Accounts, you lead the team of CSEs responsible for Fullstory's largest and most complex customer relationships. Your team sits at the intersection of Customer Success and Solutions Engineering: they own technical health post-sale, drive adoption depth, and are the senior technical partners on every renewal and expansion conversation.

## What they're looking for

- 5+ years of experience in Customer Success, Sales Engineering, or Technical Account Management, with at least 2 years managing a technical customer-facing team
- Demonstrated success managing or directly influencing renewal and expansion outcomes for enterprise or strategic accounts ($300K+ ARR)
- Strong understanding of web/mobile technologies (HTML, CSS, JS, APIs) and comfort discussing data architecture, integrations, and digital experience platforms
- Fluent in current AI tools and frameworks. (e.g. Anthropic, OpenAI, etc.) Experience introducing, operationalizing, and driving team adoption of generative AI tools, deployment scripts, or automated workflows within a delivery function
- Track record of building and scaling repeatable processes — playbooks, QBR frameworks, health scoring, POC methodologies across a team
- Experience engaging executive-level stakeholders (Director/VP/C-suite) at both the customer and internal levels

Tags: Customer Solutions Engineering