# Senior Support Lead at Fun

- Company: Fun
- What the company does: Fun is a software and blockchain company that develops payment infrastructure designed for Web3 and digital asset transactions. Backed by SignalFire.
- Company website: https://fun.xyz
- Type: Startups
- Level: Senior
- Location: New York, NY
- Work setup: Hybrid
- Pay: $168K to $250K base salary per year (USD)
- Posted: 2026-09-09
- Apply by: 2026-10-24
- Apply: https://jobs.lever.co/funxyz/b9da459f-13d3-4cc4-9337-b7535367c734
- Page: https://www.1752.vc/careers/jobs/fun-senior-support-lead/

## About the role

Our clients trust us to power money movement for their end users, and their confidence in that experience is inseparable from their confidence in us. We're looking for a Senior Support Lead who can be trusted with real judgment calls, not just process, and who takes genuine ownership of the day-to-day support experience.

## What they're looking for

- 5–7 years of experience in customer support, support operations, or CX, ideally in fintech, payments, or crypto
- Experience managing an outsourced or offshore support team, including performance reviews and quality oversight
- Hands-on experience with modern support tooling, including building workflows and reporting
- Comfort making fast, judgment-based decisions inside clearly defined guardrails, and knowing when to escalate rather than decide
- Strong written communication, you'll be setting the tone for how we sound to end users and partners

Tags: GTM