# Manager, Customer Success at Gainsight

- Company: Gainsight
- What the company does: Gainsight gives your people and AI the context to act at the right moment, so more customers get value, stay, and grow. Backed by Battery, Bessemer and Insight.
- Company website: http://www.gainsight.com/
- Type: Startups
- Level: Senior
- Location: USA - CA - Remote
- Work setup: Remote
- Pay: $130K to $145K base salary per year (USD)
- Posted: 2026-08-28
- Apply by: 2026-10-12
- Apply: https://jobs.ashbyhq.com/gainsight/60752d51-77dc-4bf8-b8d9-089f97b50bc6
- Page: https://www.1752.vc/careers/jobs/gainsight-manager-customer-success/

## About the role

We’re looking for a full-time Manager, Customer Success to join our Customer Success team reporting to the Chief Customer Officer. This role is a remote role based in the USA.

## What they're looking for

- 7+ years of relevant experience in Customer Success or account management, with at least 3 years in a people management role, bachelor's degree or equivalent combination of education and experience required
- Proven track record managing retention and growth targets across a portfolio of B2B SaaS accounts
- Strong coaching and development skills, with demonstrated ability to build and grow distributed teams
- Experience using data and CS platforms (e.g., Gainsight, Salesforce) to manage team performance, customer health, and proactive engagement
- Comfort working with AI tools and applying data-driven insights to drive team and customer decisions
- Experience in a scaled or pooled CS model managing high-volume account portfolios

Tags: Customer Success