# Principal Customer Success Manager at Gainsight

- Company: Gainsight
- What the company does: Gainsight gives your people and AI the context to act at the right moment, so more customers get value, stay, and grow. Backed by Battery, Bessemer and Insight.
- Company website: http://www.gainsight.com/
- Type: Startups
- Level: Principal and up
- Location: USA - CA - Remote
- Work setup: Remote
- Pay: $150K to $175K base salary per year (USD)
- Posted: 2026-09-22
- Apply by: 2026-11-06
- Apply: https://jobs.ashbyhq.com/gainsight/662445a5-d9d3-4b34-bb26-25f9658fe317
- Page: https://www.1752.vc/careers/jobs/gainsight-principal-customer-success-manager/

## About the role

We’re looking for a full-time Principal Customer Success Manager to join the Customer Success team reporting to the Director, Customer Success. This role is a remote role based in the United States.

## What they're looking for

- Over 10 years of progressive experience in Customer Success, with a proven record of managing strategic accounts and driving significant business outcomes
- Minimum of 3 years of experience managing >$1M ARR account(s)
- Expert-level knowledge of Customer Success best practices, including advanced retention, expansion, adoption, and advocacy strategies. Skilled in mentoring and coaching others on these practices
- Extensive experience with highly complex, enterprise-level products, showcasing a deep understanding of technical solutions and the ability to articulate their value to executive stakeholders
- Prefers C-level engagement, with a proven ability to build and maintain strong relationships, translate intricate executive priorities into actionable strategic initiatives, and drive measurable ROI at scale
- Exceptional skill in navigating and leading through ambiguity, designing and implementing scalable processes, driving strategic decision-making, and effectively managing crisis situations with composure and decisiveness

Tags: Customer Success