# Sr Director, Atlas Customer Operations at Gainsight

- Company: Gainsight
- What the company does: Gainsight gives your people and AI the context to act at the right moment, so more customers get value, stay, and grow. Backed by Battery, Bessemer and Insight.
- Company website: http://www.gainsight.com/
- Type: Startups
- Level: Principal and up
- Location: USA - TN - Remote
- Work setup: Remote
- Pay: $220K to $240K base salary per year (USD)
- Posted: 2026-10-29
- Apply by: 2026-12-13
- Apply: https://jobs.ashbyhq.com/gainsight/d69cc74d-faaa-44ee-bb04-11da7f46d224?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/gainsight-sr-director-atlas-customer-operations/

## About the role

We’re looking for a full-time Sr Director, Customer Operations to join our Sales team reporting to the EVP & GM, Atlas. This role is a remote role based in the USA. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 15+ years of experience in business operations, business systems, sales operations, or renewals operations, including 7+ years managing teams, with end-to-end ownership of a renewal, quoting, or quote-to-cash process
- Leads by example with an iterative fail small/fail fast mindset
- Experience building the process and tooling that captures feedback, ticketing process, or prioritization framework
- Strong understanding of how CRM, CPQ, and integration choices affect operational workflows
- Ability to separate rules-based work from judgment-based work across a renewal process with ability to write requirements for product and engineering
- Exposure to AI-enabled operations. You’ve used AI tools to change how work gets done and can hire and develop others who do the same

Tags: Sales

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/gainsight-sr-director-atlas-customer-operations/