# Product Manager, Post-Order UX & AI Automation at Gametime

- Company: Gametime
- What the company does: Backed by Accel and GV.
- Company website: http://www.gametime.co
- Type: Startups (AI role)
- Level: Senior
- Location: Remote
- Work setup: Remote
- Posted: 2026-09-08
- Apply by: 2026-10-23
- Apply: https://job-boards.greenhouse.io/gametimeunited/jobs/5418890008
- Page: https://www.1752.vc/careers/jobs/gametime-product-manager-post-order-ux-and-ai-automation/

## About the role

Gametime's Post-Order UX & AI Automation team owns everything that happens after a fan completes a purchase — setting the right expectations, delivering tickets reliably, communicating proactively when things change, and building the tools our Fan Operations team uses to support customers efficiently.

## What they're looking for

- Post-order communications: design and streamline the messaging fans receive after purchase — order confirmations, delivery updates, event-change notifications — to set clear expectations and reduce uncertainty
- Ticket delivery experience: improve the reliability and clarity of ticket delivery to reduce delivery-related complaints and negative reviews
- AI-powered self-service: build fan-facing AI tools (e.g., conversational support, automated resolution flows) that reduce human contact rate for common post-order issues
- CSAT: drive improvements in fan satisfaction across the post-order journey
- Cost to serve: lower the cost of supporting each transaction as volume grows, balancing automation with service quality
- A roadmap tied directly to contact rate, CSAT, delivery-related complaints, and cost to serve

Tags: Product