# Senior Client Success Manager (Large Market) at Garner

- Company: Garner
- Company website: https://www.garnernc.gov
- Type: Startups
- Level: Senior
- Location: Remote
- Work setup: Remote
- Pay: $120K to $140K base salary per year (USD)
- Posted: 2026-09-15
- Apply by: 2026-10-30
- Apply: https://job-boards.greenhouse.io/garnerhealth/jobs/6184942004
- Page: https://www.1752.vc/careers/jobs/garner-senior-client-success-manager-large-market/

## About the role

We are seeking an exceptional Senior Client Success Manager to join our Client Success team. This role will report to the Director of Client Success (large market). The Senior Client Success Manager plays a critical role in driving engagement, satisfaction, and retention across a high-volume large market book of business (1,000–4,999 lives).

## What they're looking for

- 5+ years of experience managing a large, high-performing B2B book of business, with a proven track record of driving engagement, client satisfaction, and NRR, preferably in the healthcare and benefits industry
- Demonstrated client management expertise, including ownership of executive relationships and day-to-day account management, as well as navigating complex client and broker stakeholder environments
- Exceptional project management and organizational skills, with the ability to manage competing priorities and execute with precision and strong attention to detail
- Data-driven mindset, leveraging KPIs and client insights to proactively identify risks, optimize engagement, and drive measurable ROI
- Strong executive presence and communication skills (both written and presentation), with a proactive, solutions-oriented approach and a passion for delivering an outstanding client experience in a fast-paced environment
- Possesses a proven track record of curiosity and independent problem-solving, both when navigating client challenges and collaborating cross-functionally with internal teams

Tags: Client Success