# Customer Success Associate (Denver, CO) at Gatsby

- Company: Gatsby
- What the company does: Backed by Index.
- Company website: http://gatsbyjs.com/
- Type: Startups
- Level: Associate
- Location: Remote
- Work setup: Remote
- Pay: $69K to $80K base salary per year (USD)
- Posted: 2026-09-25
- Apply by: 2026-11-09
- Apply: https://job-boards.greenhouse.io/netlify/jobs/8806100002
- Page: https://www.1752.vc/careers/jobs/gatsby-customer-success-associate-denver-co/

## About the role

Not sure you meet 100% of our qualifications? Please apply anyway! A resume or short listing of your job history & skills (link to a LinkedIn profile would be fine). We appreciate a cover letter explaining why you would enjoy working in this role at Netlify to get to know you a bit better, though this is not required and will not impact your application. Our mission is to “build a better web” and that cannot be done without a diversity of skill sets, backgrounds and thoughts.

## What they're looking for

- Own the day-to-day relationship for your book of accounts, serving as the primary point of contact and keeping customers informed, engaged, and successful on the platform
- Contribute ideas to dashboards and workflows to track your book of business - renewal timelines, health signals, engagement levels, and expansion indicators - so nothing falls through the cracks
- Track and forecast your renewal book on a rolling basis, proactively surfacing risks and creating plans to address them before they become problems
- Use product usage data and customer outcomes to demonstrate value in renewal conversations and ongoing check-ins
- Identify opportunities for feature adoption and product expansion within accounts, and flag those signals to the Sales team to build expansion pipeline
- Gather and synthesize customer feedback and share it with Product and internal stakeholders to inform roadmap decisions and improve the customer experience

Tags: GTM