# Associate Director, Customer Support (Operations Center) at Gemini

- Company: Gemini
- What the company does: The crypto super app for trading, predicting, and earning. Buy 90+ cryptos, trade prediction markets, and earn with staking and the Gemini Credit Card.
- Company website: https://www.gemini.com
- Type: Startups
- Level: Principal and up
- Location: Tempe, Arizona
- Work setup: On-site
- Posted: 2026-07-28
- Apply by: 2026-10-12
- Apply: https://boards.greenhouse.io/embed/job_app?for=gemini&token=8089812&gh_jid=8089812
- Page: https://www.1752.vc/careers/jobs/gemini-associate-director-customer-support-operations-center/

## About the role

Gemini is a global crypto and Web3 platform founded by Cameron and Tyler Winklevoss in 2014, offering a wide range of simple, reliable, and secure crypto products and services to individuals and institutions in over 70 countries. Our mission is to unlock the next era of financial, creative, and personal freedom by providing trusted access to the decentralized future.

## What they're looking for

- Bachelor’s degree or equivalent practical experience
- Minimum 12 years of experience in a contact center, contact centers or financial services environment
- Minimum of 5 years of contact center workforce management experience
- Proficiency in Google applications (Sheets, Docs, Slides)
- Proven success scaling operations during periods of rapid organizational growth
- Strong understanding of Workforce Management principles, forecasting, scheduling, and capacity planning

Tags: Support