# Customer Service Identity Alerts Representative at Gen Digital

- Company: Gen Digital
- What the company does: Gen is a global leader in cybersecurity. Explore our trusted consumer brands including Norton, Avast, LifeLock, MoneyLion, Avira, AVG, ReputationDefender, and CCleaner.
- Company website: https://www.gendigital.com
- Type: Startups
- Level: Mid level
- Location: USA - Tempe, AZ
- Work setup: On-site
- Posted: 2026-10-13
- Apply by: 2026-11-27
- Apply: https://jobs.ashbyhq.com/gen-digital/d881b2e9-170e-4e67-a525-b2cd614db196?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/gen-digital-customer-service-identity-alerts-representative/

## About the role

The Alerts Agent is responsible for supporting members who are affected by potential identity theft through timely, accurate case handling, queue management, and member support. This role focuses on delivering high-quality service, following established processes, and documenting work thoroughly in a fast-paced environment. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Proficiency with Microsoft Office Suite
- Experience with Salesforce CRM or similar platform preferred
- 1+ years of related customer service or call center experience preferred, relevant fraud, identity protection, or case management experience is a plus
- Background in fraud, identity theft, or investigation

Tags: Global Customer Organization

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/gen-digital-customer-service-identity-alerts-representative/