# Customer Strategy Lead at Gen Digital

- Company: Gen Digital
- What the company does: Gen is a global leader in cybersecurity. Explore our trusted consumer brands including Norton, Avast, LifeLock, MoneyLion, Avira, AVG, ReputationDefender, and CCleaner.
- Company website: https://www.gendigital.com
- Type: Startups
- Level: Senior
- Location: USA - New York, NY
- Work setup: Remote
- Pay: $160K to $180K base salary per year (USD)
- Posted: 2026-08-12
- Apply by: 2026-10-12
- Apply: https://jobs.ashbyhq.com/gen-digital/30c8db06-c1c8-434c-86de-7708e765f048
- Page: https://www.1752.vc/careers/jobs/gen-digital-customer-strategy-lead/

## About the role

Our hybrid work style (3 days in the New York City office) gives us the face-to-face time to have creative conversations, meaningful meetings, make quick decisions and build relationships. And it’s flexible enough to give you the space to do your best work. The Customer Research & Strategy Partner is a senior individual contributor who acts as a strategic advisor to segment and brand leadership for either Cyber Safety (Norton & Avast) or Trust-based Solutions (LifeLock & MoneyLion).

## What they're looking for

- Significant experience in customer insight, strategy, consulting or a closely related field, ideally in consumer technology, subscription, financial services or adjacent categories
- Proven track record of partnering with senior stakeholders on major strategic or commercial decisions (e.g., portfolio strategy, brand positioning, proposition development, experience design, go-to-market)
- Experience synthesising multiple data and insight sources (qual, quant, analytics, CX, market intel) into concise, decision-ready outputs
- Demonstrated impact in turning insight into action - influencing real changes in products, experiences, communications or commercial strategy
- Strategic, structured thinker - able to frame problems, prioritise questions, and connect customer insight to business outcomes
- Strong storytelling and communication - comfortable simplifying complexity, building clear narratives and presenting confidently to senior audiences

Tags: Global Customer Organization