# Senior Supplier Relationship Manager, Contact Center at Gen Digital

- Company: Gen Digital
- What the company does: Gen is a global leader in cybersecurity. Explore our trusted consumer brands including Norton, Avast, LifeLock, MoneyLion, Avira, AVG, ReputationDefender, and CCleaner.
- Company website: https://www.gendigital.com
- Type: Startups
- Level: Senior
- Location: USA - Tempe, AZ
- Work setup: On-site
- Posted: 2026-10-26
- Apply by: 2026-12-10
- Apply: https://jobs.ashbyhq.com/gen-digital/4a5b02f9-aa42-4ae4-9d45-fd567f825328?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/gen-digital-senior-supplier-relationship-manager-contact-center/

## About the role

The Sr. Principal Support Partner Manager is Gen’s primary liaison and strategic partner for outsourced contact center operations. This role leads the partner strategy and day-to-day relationship, driving service excellence, operational performance, and value. The manager establishes and monitors KPIs, ensures improvement plans are executed, oversees partner budgets and forecasts, and serves as the primary escalation point for Gen teams and partner leadership. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Excellent written and verbal communication, with the ability to present to diverse internal and external audiences
- Ability to work with complex mathematical concepts and statistics to document, report, compare, and draw conclusions from partner-performance and campaign data
- Strong planning and execution skills, including the ability to manage multiple competing priorities
- Ability to work independently, stay self-motivated, manage time effectively, and be resourceful in complex situations
- Experience using AI tools and automation for vendor management and performance tracking, with openness to emerging technologies that streamline vendor processes

Tags: Global Customer Organization

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/gen-digital-senior-supplier-relationship-manager-contact-center/