# Genentech Patient Foundation Navigator (Southern Stars & Northeast Region) at Genentech

- Company: Genentech
- What the company does: Genentech discovers, develops, manufactures and commercializes treatments for patients with serious and life-threatening medical conditions. Backed by North Carolina Biotechnology Center.
- Company website: https://gene.com
- Type: Startups
- Level: Mid level
- Location: 2 Locations
- Work setup: On-site
- Pay: $75K to $140K base salary per year (USD)
- Posted: 2026-10-12
- Apply by: 2026-11-26
- Apply: https://roche.wd3.myworkdayjobs.com/en-US/ROG-A2O-GENE/job/Columbus/Genentech-Patient-Foundation-Navigator--Southern-Stars---Northeast-Region-_202610-125312-1?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/genentech-genentech-patient-foundation-navigator-southern-stars-and-northeast-re/

## About the role

The Foundation Navigator (FN) within the Genentech Patient Foundation (GPF) serves as a front-line subject matter expert and primary point of contact for GPF patients with complex challenges, managing high-complexity cases, escalations, and exceptions with a high degree of autonomy while maintaining program integrity. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Provide customer-focused support on escalations and exception-based cases, applying independent judgment within compliance guardrails, elevating when appropriate to senior leadership
- Proactively utilize digital tools, patient insights, and key GPF performance metrics to continuously optimize outcomes
- Bachelor's degree or equivalent healthcare experience
- 3+ years of healthcare access experience with demonstrated ability to learn and apply healthcare access principles
- Exceptional attention to detail, critical thinking, and analytical skills with proven ability to communicate effectively
- Strong independent decision-making and problem-solving skills to find creative solutions in unexpected situations, often with no guiding SOPs or processes


Source: 1752vc Careers, https://www.1752.vc/careers/jobs/genentech-genentech-patient-foundation-navigator-southern-stars-and-northeast-re/