# Senior Director, Regional Lead Patient Experience (Midwest Region) at Genentech

- Company: Genentech
- What the company does: Genentech discovers, develops, manufactures and commercializes treatments for patients with serious and life-threatening medical conditions. Backed by North Carolina Biotechnology Center.
- Company website: https://gene.com
- Type: Startups
- Level: Principal and up
- Location: Kansas
- Work setup: On-site
- Pay: $145K to $269K base salary per year (USD)
- Posted: 2026-09-23
- Apply by: 2026-11-07
- Apply: https://roche.wd3.myworkdayjobs.com/en-US/ROG-A2O-GENE/job/Kansas/Senior-Director--Regional-Lead--Overland-Park-Kansas-City-HUB-_202607-119245-1
- Page: https://www.1752.vc/careers/jobs/genentech-senior-director-regional-lead-patient-experience-midwest-region/

## About the role

This role is an essential part of our Public Affairs & Access (PAA) organization, specifically within Patient Experience (PX). Patient Experience is dedicated to optimizing every touchpoint along the patient journey to ensure seamless access, navigation, and support across our drug portfolio. As a member of this team, you will collaborate closely with key stakeholders across Squads, Commercial functions, Quality, Compliance, and external partners to design and deliver high-impact patient solutions.

## What they're looking for

- Oversee regional operational performance, service quality, and cross-portfolio support to resolve complex patient and provider access, reimbursement, and healthcare ecosystem challenges
- Lead, coach, and develop a large, distributed regional team of Team Leads and Patient Navigators, aligning daily execution to key patient outcomes and enterprise KPIs
- Own the end-to-end regional implementation and rollout of new product launches, patient support programs, and technology enhancements
- Partner with regional Customer Engagement (CE) teams and ecosystem stakeholders to identify, address, and eliminate regional access barriers
- Cultivate and sponsor a regional community of practice among leaders to drive consistent execution and share operational best practices
- Translate regional market insights, payer dynamics, and provider ecosystem trends into actionable patient support strategies and enterprise interventions