# Customer Support Expert at Genius AI

- Company: Genius AI
- What the company does: Genius AI powers the self-running business—one that works, earns, and grows while practitioners do what they do best: care for the client in front of them.
- Company website: https://www.genius.ai
- Type: Startups (AI role)
- Level: Mid level
- Location: USA
- Work setup: Remote
- Pay: $55K base salary per year (USD)
- Posted: 2026-10-06
- Apply by: 2026-11-23
- Apply: https://jobs.ashbyhq.com/geniusai/2e753e6b-7250-4a5a-ba5f-2c2a5f95c5ee?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/genius-ai-customer-support-expert/

## About the role

You will own the customer relationship for the service business owners who rely on GlossGenius to run their day, mostly by phone and text. You’ll build your product knowledge and learn tools to resolve customer issues and become an advocate for the GlossGenius brand. Through calls, email, and text conversations you’ll provide one-of-a-kind support and build lasting partnerships rooted in trust and ongoing support. You will report to the Manager, Customer Support. You can be based anywhere in the United States. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 1+ year of customer-facing experience, with a record of driving customer satisfaction and meeting or exceeding performance standards
- Rebuilt parts of your own workflow around AI, identifying repeatable work, automating it, and redirecting your time to problems that need real judgment
- Excellent written and verbal communication skills, with an ability to adapt to various communication styles
- Self-starter who sets direction without waiting to be told and works well with a team in a high-growth environment
- Experience at high-growth technology companies or with appointment-based service businesses is a plus

Tags: Customer Experience

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/genius-ai-customer-support-expert/