# Mid Market Customer Success Manager at GenLogs

- Company: GenLogs
- What the company does: GenLogs is a hardware, software, and data company building the next generation of Truck Intelligence™. Our mission is to build unbreakable supply chains in order to make our world safer and stronger. Backed by Battery and IVP.
- Company website: https://www.genlogs.io/
- Type: Startups
- Level: Senior
- Location: Richmond, VA
- Work setup: On-site
- Posted: 2026-08-03
- Apply by: 2026-10-08
- Apply: https://ats.rippling.com/genlogs-corporation/jobs/f5071b10-2ab9-463b-807e-ae412df2b00e
- Page: https://www.1752.vc/careers/jobs/genlogs-mid-market-customer-success-manager/

## About the role

The primary focus of the Scaled Customer Success Manager role is to provide world-class customer experience for our growing customer base, at scale. As a Scaled CSM, you will own a high-volume portfolio of SMB and MM accounts and be responsible for driving adoption, customer outcomes, and retention through repeatable, one-to-many programs rather than individualized account plans.

## What they're looking for

- The Customer Success function is one of many distinct arms of the larger GTM umbrella, which also includes: Business Development, Sales, Pre-Sales, Customer Support, Partnerships, Channel, and Marketing
- We are responsible for all post-sale activities of the customer base, including account management, expansion, and renewal
- Scaled Account Management: Own and manage a book of 50+ customer accounts using a mix of 1:1 engagement and automated tooling, with a key focus on implementation and renewal
- Implementation and activation: Onboard and train new users to ensure successful setup, user activation, and operational integration
- Proactive account management: Proactively engage customers for 1:1 business review meetings when adoption or renewal risk is detected
- Cross-functional collaboration: Work closely with Support, Product, Engineering, and Data teams to resolve customer challenges at the segment level and communicate customer feedback

Tags: Customer Success