# Strategic Customer Success Manager at GenLogs

- Company: GenLogs
- What the company does: GenLogs is a hardware, software, and data company building the next generation of Truck Intelligence™. Our mission is to build unbreakable supply chains in order to make our world safer and stronger. Backed by Battery and IVP.
- Company website: https://www.genlogs.io/
- Type: Startups
- Level: Senior
- Location: Richmond, VA
- Work setup: On-site
- Posted: 2026-09-15
- Apply by: 2026-10-30
- Apply: https://ats.rippling.com/genlogs-corporation/jobs/57ce3485-b02e-48e3-aa73-1f671577030f
- Page: https://www.1752.vc/careers/jobs/genlogs-strategic-customer-success-manager/

## About the role

The primary focus of the Senior Customer Success Manager role is to drive strategic customer partnerships and maximize long-term customer value within GenLogs’ largest and most complex accounts. As a Senior CSM, you will own a portfolio of high-value customers and operate as a trusted advisor to executive and operational stakeholders. You will develop account strategies, guide complex implementations, drive executive alignment, and identify opportunities for long-term growth and expansion.

## What they're looking for

- The Customer Success function is one of many distinct arms of the larger GTM umbrella, which also includes: Business Development, Sales, Pre-Sales, Customer Support, Partnerships, Channel, and Marketing
- We are responsible for all post-sale activities of the customer base, including account management, expansion, and renewal
- Enterprise Account Management: Own and manage a portfolio of strategic Enterprise customers
- Strategic onboarding and implementation: Lead complex deployments involving multiple stakeholders, business units, and workflows to ensure successful customer outcomes
- Executive stakeholder management: Build trusted relationships across customer organizations, including operational leaders, directors, and executive stakeholders
- Strategic account planning and QBRs: Develop account plans and lead executive business reviews focused on ROI, adoption trends, strategic initiatives, and business impact

Tags: Customer Success