# Technical Customer Support Representative at GenLogs

- Company: GenLogs
- What the company does: GenLogs is a hardware, software, and data company building the next generation of Truck Intelligence™. Our mission is to build unbreakable supply chains in order to make our world safer and stronger. Backed by Battery and IVP.
- Company website: https://www.genlogs.io/
- Type: Startups
- Level: Mid level
- Location: Remote (United States)
- Work setup: Remote
- Posted: 2026-10-01
- Apply by: 2026-11-23
- Apply: https://ats.rippling.com/genlogs-corporation/jobs/c3b91810-b363-4bf9-bb0a-8a99691fb93a?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/genlogs-technical-customer-support-representative/

## About the role

The primary focus of the Technical Customer Support Representative role is to provide world-class technical support to GenLogs’ day-to-day users. As a Technical CSR, you will have a direct impact on the customer experience and are vital to custom adoption of our data/software. You will serve as the initial point of contact for all technical questions, primarily via email and secondarily via Google Meet as necessary. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 3+ years experience in IT or technical user support
- Strong verbal and written communication skills, with the confidence to troubleshoot issues directly with users over the phone
- High ownership and follow-through in driving issues to resolution
- Strong understanding of APIs, webhooks, and relational databases
- SQL experience required
- B2B SaaS experience preferred but not required

Tags: Customer Success

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/genlogs-technical-customer-support-representative/