# Customer Success Lead (San Francisco) at Giga

- Company: Giga
- What the company does: Giga builds enterprise AI agents for customer support that resolve complex conversations across chat, voice, and email — deployed in weeks, human-like at scale. Backed by Y Combinator and Redpoint.
- Company website: https://giga.ai/
- Type: Startups (AI role)
- Level: Senior
- Location: San Francisco
- Work setup: On-site
- Pay: $200K to $250K base salary per year (USD)
- Posted: 2026-09-12
- Apply by: 2026-10-27
- Apply: https://jobs.ashbyhq.com/gigaml/802e3642-78b0-4efd-aca6-4ea5975837d0
- Page: https://www.1752.vc/careers/jobs/giga-customer-success-lead-san-francisco/

## About the role

We're looking for a Customer Success Lead to own consumption across a book of Giga's enterprise production customers. Every enterprise contract we sign carries a minimum usage commitment. Your job is to get each customer to that commitment and past it: more conversations on the agent, more intents live, more channels and business units on Giga. You carry a number for it.

## What they're looking for

- Have 5+ years in customer success, technical account management, or account management at a company priced on usage or consumption (API platform, CCaaS, cloud data, AI platform), and have personally carried a consumption, NRR, or utilization number
- Have taken a customer from go-live to full value on a commit, and past it, and can walk us through it: the number, where it stalled, what you did, what it ended at
- Read usage data yourself. You build the burn-down, you spot the flat week, and you know why before anyone asks. SQL or serious spreadsheet fluency
- Speak contact center. Containment, resolution rate, CSAT, AHT, transfer rate, QA scoring. You understand how a VP of Customer Care decides to route more volume to an AI agent, and what makes them stop
- Can run an executive relationship at a Fortune 1000 (VP or SVP of CX, Operations, or a COO) and a working relationship with their ops and IT teams in the same week
- Would rather ship a ramp plan this week than perfect a QBR deck. High tolerance for ambiguity, low need for process handed to you

Tags: Sales