# Support Strategy & Operations at Gigs

- Company: Gigs
- What the company does: Backed by Y Combinator.
- Company website: https://gigs.com
- Type: Startups (AI role)
- Level: Mid level
- Location: New York
- Work setup: On-site
- Pay: $140K to $190K base salary per year (USD)
- Posted: 2026-05-12
- Apply by: 2026-10-08
- Apply: https://gigs.com/careers?gh_jid=4864343101
- Page: https://www.1752.vc/careers/jobs/gigs-support-strategy-and-operations/

## About the role

Launching a mobile service requires stitching together carriers, regulations, payments, and support across markets. We’ve built the platform. The next challenge is scaling operations so customers go live smoothly, stay healthy, and their learnings feed back into the product.

## What they're looking for

- Build what scales. Write the runbooks, design the workflows, and document what you learn so that the next deployment goes faster than the last. What you build should outlast your direct involvement
- Keep things moving. Help cross-functional teams stay coordinated and accountable. Unblock what needs unblocking. Reduce friction without creating bureaucracy

Tags: Support