# Technical Support Engineer at Gigs

- Company: Gigs
- What the company does: Backed by Y Combinator.
- Company website: https://gigs.com
- Type: Startups (AI role)
- Level: Mid level
- Location: New York
- Work setup: On-site
- Posted: 2025-08-06
- Apply by: 2026-10-08
- Apply: https://gigs.com/careers?gh_jid=4650633101
- Page: https://www.1752.vc/careers/jobs/gigs-technical-support-engineer/

## About the role

As a Technical Support Engineer, you will serve as the technical anchor for our support operations. You exemplify excellence in every response - whether to a business customer or an end-user - intuitively adapting to their distinct perspectives. You do not just close the tickets assigned to you; you take ownership of a healthy queue, ensuring the entire operation runs smoothly.

## What they're looking for

- Troubleshooting Toolkit - You are comfortable using tools like Postman to debug APIs and have a grasp of core technical concepts (Webhooks, REST, request tracing, etc.) to trace technical process flows
- Problem-Solving Mindset - You don’t just follow a runbook, you are comfortable investigating ambiguity and finding answers in a fast-changing environment
- Communication Mastery - You combine strong communication skills with a technical background, allowing you to easily understand our platform and communicate complex concepts to our customers
- Operational Agility - You take ownership of your queue, prioritizing urgent external requests alongside internal improvement projects without needing constant supervision

Tags: Support