# Customer Success Architect at GitLab

- Company: GitLab
- What the company does: The intelligent orchestration platform for DevSecOps, enabling teams and agents to ship trusted software at enterprise scale. Backed by General Catalyst and Khosla.
- Company website: https://about.gitlab.com/
- Type: Startups
- Level: Mid level
- Location: Remote, United States
- Work setup: Remote
- Posted: 2026-08-24
- Apply by: 2026-10-12
- Apply: https://job-boards.greenhouse.io/gitlab/jobs/8742716002
- Page: https://www.1752.vc/careers/jobs/gitlab-customer-success-architect/

## About the role

As a Customer Success Architect, you’ll be an architectural strategic advisor to GitLab's largest and most complex customers, helping them connect our DevSecOps platform to their business goals and realize meaningful, long-term outcomes. You’ll partner closely with customers after the sale to turn pre-sales command plans into concrete success plans, guide them along the customer journey, and drive hands-on enablement, adoption, utilization, and maturity.

## What they're looking for

- Lead structured Accelerator programs from discovery through measurement, including defining outcomes, establishing baselines, creating milestones, managing the customer collaboration backlog, and documenting results
- Guide customers on how to best use the GitLab platform, including common DevSecOps best practices, Git workflows, CI/CD, and adoption patterns
- Own a book of customers and drive adoption, retention, expansion, and overall satisfaction through ongoing strategic and technical engagement
- Build and maintain Customer Success Plans, define critical goals and key performance indicators, and track progress with customers over time
- Act as the primary GitLab liaison for assigned accounts, coordinating responses to questions, issues, and escalations across Support, Product Management, Sales, and Professional Services
- Support and lead account escalations by coordinating technical context, follow-up actions, customer communications, and clear exit criteria

Tags: Customer Success