# Customer Success Engineer at GitLab

- Company: GitLab
- What the company does: The intelligent orchestration platform for DevSecOps, enabling teams and agents to ship trusted software at enterprise scale. Backed by General Catalyst and Khosla.
- Company website: https://about.gitlab.com/
- Type: Startups
- Level: Mid level
- Location: Remote, United States
- Work setup: Remote
- Posted: 2026-11-05
- Apply by: 2026-12-20
- Apply: https://job-boards.greenhouse.io/gitlab/jobs/8931347002?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/gitlab-customer-success-engineer/

## About the role

As a Customer Success Engineer , you'll help customers get real, measurable value from GitLab after the sale by providing technical product expertise and best practice guidance. You'll be part of the customer success engineer team that delivers GitLab's On-Demand Success Tier through webinars, hands-on labs, office hours, and on-demand engagements. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Engage with customers via Zoom calls and email as a technical consultant during the post-sales journey, providing product, solution, and best-practice guidance
- Partner with Customer Success Managers to go deep on GitLab use case implementation (for example: source code management, continuous integration, continuous delivery, DevSecOps, and Agile Planning)
- Deliver practical, customer-specific enablement through webinars, hands-on labs, office hours, and on-demand engagements in a pooled support model (not dedicated to a single account)
- Provide technical and architectural guidance that helps customers adopt GitLab capabilities and connect technical decisions to the outcomes they care about
- Align with Account Executives and Renewals Managers to share customer-facing subject matter expertise that supports customer business objectives
- Develop and deliver workshops, demos, and other reusable enablement content in collaboration with cross-functional partners

Tags: Customer Success

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/gitlab-customer-success-engineer/