# Lead Journey Architect at GitLab

- Company: GitLab
- What the company does: The intelligent orchestration platform for DevSecOps, enabling teams and agents to ship trusted software at enterprise scale. Backed by General Catalyst and Khosla.
- Company website: https://about.gitlab.com/
- Type: Startups
- Level: Senior
- Location: Remote, United States
- Work setup: Remote
- Posted: 2026-11-04
- Apply by: 2026-12-19
- Apply: https://job-boards.greenhouse.io/gitlab/jobs/8929004002?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/gitlab-lead-journey-architect/

## About the role

As a Lead/Principal Journey Architect on GitLab's Digital Customer Outcomes team, you'll connect programs into customer journeys that drive meaningful actions, retention, consumption and revenue outcomes. You'll own journey design and service blueprints, starting with priority cohorts and expanding across products, personas and named, pooled and digital coverage models. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Write journey specifications covering steps, triggers, audiences, channels, content, handoffs and metrics. Set build plans, coordinate partner teams and clear dependencies to launch on time and to specification
- Lead journey design and cross-functional builds for priority cohorts at L5, at L6, act as GitLab's single owner of journey design and maintain one consistent framework across products, personas and coverage models

Tags: Customer Success

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/gitlab-lead-journey-architect/