# Manager, Customer Success Manager (PubSec) at GitLab

- Company: GitLab
- What the company does: The intelligent orchestration platform for DevSecOps, enabling teams and agents to ship trusted software at enterprise scale. Backed by General Catalyst and Khosla.
- Company website: https://about.gitlab.com/
- Type: Startups
- Level: Senior
- Location: Remote, United States
- Work setup: Remote
- Posted: 2026-11-04
- Apply by: 2026-12-19
- Apply: https://job-boards.greenhouse.io/gitlab/jobs/8929477002?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/gitlab-manager-customer-success-manager-pubsec/

## About the role

As a Manager, Customer Success Managers , you will lead a North America-based team that helps customers realize value from GitLab through strong adoption, measurable outcomes, and trusted partnership. You will partner closely with both executive sponsors and day-to-day end users/practitioners to drive adoption and measurable outcomes. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Lead a team of Customer Success Managers focused on customer adoption, account health, customer satisfaction, and advocacy
- Coach team members through regular feedback, development support, and career growth conversations to strengthen knowledge, communication, and execution
- Partner with the Director of Customer Success Managers to define team goals, clarify responsibilities, and align priorities with company direction
- Manage resource assignments, staffing levels, and hiring activity to support team coverage and customer needs
- Develop senior-level relationships with customers and support the team in building trusted advisor partnerships
- Collaborate with Sales, Product Management, Engineering, Professional Services, and other internal teams to create a consistent customer experience

Tags: Customer Success - PubSec

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/gitlab-manager-customer-success-manager-pubsec/