# Manager, Customer Success at GitLab

- Company: GitLab
- What the company does: The intelligent orchestration platform for DevSecOps, enabling teams and agents to ship trusted software at enterprise scale. Backed by General Catalyst and Khosla.
- Company website: https://about.gitlab.com/
- Type: Startups
- Level: Senior
- Location: Remote, United States
- Work setup: Remote
- Posted: 2026-10-16
- Apply by: 2026-11-30
- Apply: https://job-boards.greenhouse.io/gitlab/jobs/8896290002?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/gitlab-manager-customer-success/

## About the role

The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Lead a team of Customer Success Managers and Customer Success Architects focused on customer adoption, account health, customer satisfaction, and advocacy
- Coach team members through regular feedback, development support, and career growth conversations to strengthen knowledge, communication, and execution
- Partner with the Director of Customer Success to define team goals, clarify responsibilities, and align priorities with company direction
- Manage resource assignments, staffing levels, and hiring activity to support team coverage and customer needs
- Develop senior-level relationships with customers and support the team in building trusted advisor partnerships
- Collaborate with Sales, Product Management, Engineering, Professional Services, and other internal teams to create a consistent customer experience

Tags: Customer Success

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/gitlab-manager-customer-success/