# Manager, Support Engineering (AMER) at GitLab

- Company: GitLab
- What the company does: The intelligent orchestration platform for DevSecOps, enabling teams and agents to ship trusted software at enterprise scale. Backed by General Catalyst and Khosla.
- Company website: https://about.gitlab.com/
- Type: Startups
- Level: Senior
- Location: Remote, Canada; Remote, United States
- Work setup: Remote
- Posted: 2026-10-08
- Apply by: 2026-11-23
- Apply: https://job-boards.greenhouse.io/gitlab/jobs/8877510002?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/gitlab-manager-support-engineering-amer/

## About the role

Like other managers at GitLab, you'll see your team as your product. You'll spend your time hiring and developing world-class Support Engineers who deliver exceptional technical support while continuously improving how your team solves problems. GitLab is working through it’s own AI transformation so you’ll be a leader in designing and implementing AI strategy for our Support team. As a Support Manager, you shape the customer support experience in your region. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Partner with other support managers to hire and maintain a world-class Support Engineering team focused on delivering excellent technical support to GitLab's customers
- Develop your team members' technical skills and experience through mentorship, structured training, and career growth opportunities
- Drive team ownership by fostering self-sufficiency, accountability, and alignment with key performance indicators
- Build scalable processes and workflows that enable your team to collaborate effectively and execute with excellence
- Conduct regular 1:1s with all team members to support their growth, address challenges, and create psychological safety
- Train Support Engineers to conduct high-quality technical interviews, strengthening your hiring pipeline

Tags: Customer Support

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/gitlab-manager-support-engineering-amer/