# Manager, Support Engineering, US Government at GitLab

- Company: GitLab
- What the company does: The intelligent orchestration platform for DevSecOps, enabling teams and agents to ship trusted software at enterprise scale. Backed by General Catalyst and Khosla.
- Company website: https://about.gitlab.com/
- Type: Startups
- Level: Senior
- Location: Remote, United States
- Work setup: Remote
- Posted: 2026-08-18
- Apply by: 2026-10-14
- Apply: https://job-boards.greenhouse.io/gitlab/jobs/8707385002
- Page: https://www.1752.vc/careers/jobs/gitlab-manager-support-engineering-us-government/

## About the role

As a Support Engineering Manager on our US Government support team, you’ll own the end-to-end delivery of world-class support for GitLab’s US Government customers. You’ll lead a tight-knit team of support engineers who troubleshoot complex environments and enterprise deployments, and you’ll evolve how we serve this highly regulated customer base so their experience not only meets but exceeds expectations.

## What they're looking for

- Lead a team of Support Engineers focused on troubleshooting complex environments for US Government customers and ensuring high-quality case resolution
- Collaborate with other Support Engineering Managers to design, refine, and evolve our support model, processes, and tooling
- Drive hiring efforts to build and grow a strong team, from sourcing and interviewing to onboarding and developing Support Engineers
- Partner with product and engineering teams to share customer insights and influence how GitLab’s products and services evolve for government use cases
- Participate in the manager on-call rotation during working hours to coordinate responses to escalated and critical customer situations
- Support your team by joining customer calls, reviewing tickets, and providing hands-on guidance for complex or sensitive issues

Tags: Customer Success - PubSec

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/gitlab-manager-support-engineering-us-government/