# Senior Assigned Support Engineer (AMER) at GitLab

- Company: GitLab
- What the company does: The intelligent orchestration platform for DevSecOps, enabling teams and agents to ship trusted software at enterprise scale. Backed by General Catalyst and Khosla.
- Company website: https://about.gitlab.com/
- Type: Startups
- Level: Senior
- Location: Remote, Canada; Remote, United States
- Work setup: Remote
- Posted: 2026-08-20
- Apply by: 2026-10-12
- Apply: https://job-boards.greenhouse.io/gitlab/jobs/8709925002
- Page: https://www.1752.vc/careers/jobs/gitlab-senior-assigned-support-engineer-amer/

## About the role

As an Assigned Support Engineer, you’ll be a trusted technical advisor to GitLab’s largest Self-managed, GitLab Dedicated, and GitLab.com customers, helping them avoid operational disruption and get the most from GitLab. You’ll combine deep Linux systems expertise, GitLab and CI/CD knowledge, and a proactive support mindset to understand each customer’s environment, anticipate and prevent issues, and solve complex technical and business challenges.

## What they're looking for

- Provide technical support to our largest Self-managed, GitLab Dedicated, and GitLab.com customers, ensuring their GitLab environments remain stable and performant
- Troubleshoot and resolve complex, critical, and sensitive support issues using tools like Zendesk, logs, and Linux utilities such as strace, through email and video conferencing
- Build strong, proactive relationships with key customer stakeholders, helping them prioritize and address their most important technical blockers
- Collaborate with Product , Development , Infrastructure , Customer Success , and Sales teams to drive bug fixes, influence feature development, and help shape product goals and roadmap
- Act as a technical expert on GitLab and CI/CD implementations, advising customers on how incidents and service interruptions impact their workflows and how to mitigate them
- Create and improve support content, including documentation and knowledge articles, to help customers and GitLab team members resolve issues more efficiently

Tags: Customer Support