# Senior Solutions Architect Operations Manager at GitLab

- Company: GitLab
- What the company does: The intelligent orchestration platform for DevSecOps, enabling teams and agents to ship trusted software at enterprise scale. Backed by General Catalyst and Khosla.
- Company website: https://about.gitlab.com/
- Type: Startups
- Level: Senior
- Location: Remote, Canada; Remote, United States
- Work setup: Remote
- Posted: 2026-10-09
- Apply by: 2026-11-23
- Apply: https://job-boards.greenhouse.io/gitlab/jobs/8770661002?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/gitlab-senior-solutions-architect-operations-manager/

## About the role

You'll own and improve the operational toolkit that equips GitLab's Solutions Architects (SAs) to drive growth and deliver value for customers. As the SA team's go-to operational business partner, you'll make tools, workflows, reporting, and handoffs more effective and grounded in the SA's role throughout the customer journey. You'll report to the Director of Customer Experience (CX) Operations. This is a senior individual contributor role with no direct reports. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Manage operational support requests for tooling, access, assignments, and data issues, including triage, routing, resolution visibility, and root-cause improvements
- Improve the processes and system workflows for requesting, assigning, and tracking SA engagements. Implement intake requirements and routing rules agreed with SA leadership, and automate manual steps
- Support SA leaders with coverage and capacity planning, business reviews, and operating rhythms that help teams prioritize customer needs and resources
- Turn field feedback into operational improvements. Lead testing, rollout, and documentation, partner on enablement, and follow through until changes are adopted and sustained

Tags: Field Operations

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/gitlab-senior-solutions-architect-operations-manager/