# Staff Renewals Operations Manager at GitLab

- Company: GitLab
- What the company does: The intelligent orchestration platform for DevSecOps, enabling teams and agents to ship trusted software at enterprise scale. Backed by General Catalyst and Khosla.
- Company website: https://about.gitlab.com/
- Type: Startups
- Level: Senior
- Location: Remote, Canada; Remote, United States
- Work setup: Remote
- Posted: 2026-10-06
- Apply by: 2026-11-20
- Apply: https://job-boards.greenhouse.io/gitlab/jobs/8868652002?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/gitlab-staff-renewals-operations-manager/

## About the role

As a Staff Renewals Operations Manager at GitLab, you'll help own the operational engine that makes renewals predictable, measurable, and efficient at scale. Reporting to the Director of CX Operations, you'll be the Renewals team's go-to business partner for processes, tooling, forecasting and insights, consumption and subscription data, and the steps required to quote and close a renewal. This is a senior individual contributor role with no direct reports. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Own and continuously improve the end-to-end renewal operating model, from renewal identification, assignment through risk management, quoting, through to close and post-renewal data hygiene processes
- Develop and improve the operating cadences that guide the renewal business, with a focus on efficiency and process improvement
- Define, maintain, and evolve retention reporting with cross-functional partners, including gross and net retention, churn and downgrade analysis, and the drivers behind each
- Simplify and scale the renewal motion through automation, standardized workflows, alerts, playbooks, and self-service insights that reduce manual effort and improve execution consistency
- Support renewals planning and capacity management, including segmentation implementation, coverage models, productivity assumptions, capacity modeling, supporting target setting, and scenario planning
- Raise the operating standard in your domain by documenting processes, mentoring others on how the renewal motion works, and contributing to broader Revenue Operations initiatives that need the renewals perspective

Tags: Field Operations

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/gitlab-staff-renewals-operations-manager/