# Support Engineer, U.S. Government Support (SHIFT) at GitLab

- Company: GitLab
- What the company does: The intelligent orchestration platform for DevSecOps, enabling teams and agents to ship trusted software at enterprise scale. Backed by General Catalyst and Khosla.
- Company website: https://about.gitlab.com/
- Type: Startups
- Level: Mid level
- Location: Remote, United States
- Work setup: Remote
- Posted: 2026-10-05
- Apply by: 2026-11-23
- Apply: https://job-boards.greenhouse.io/gitlab/jobs/8859063002?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/gitlab-support-engineer-u-s-government-support/

## About the role

The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Create and update clear, reusable documentation and support content based on real customer interactions to improve self-service and reduce repeated issues
- Participate in regular pairing sessions with other Support Engineers and act as a stable counterpart to cross-functional teams to share knowledge and improve support processes
- Contribute to building and refining internal support tools and workflows, including automation and troubleshooting utilities, to make diagnosing and resolving issues more efficient
- Participate in weekday and weekend on-call rotations, providing timely emergency support for self-managed customers operating in restricted and compliance-focused environments
- Support the growth of the team by reviewing applications and assessments, and participating in interviews and hiring decision discussions

Tags: PubSec Customer Support

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/gitlab-support-engineer-u-s-government-support/