# Manager, Customer Care Technology & Automation (Zendesk) at GoFundMe

- Company: GoFundMe
- What the company does: Backed by Accel, Greylock and Norwest.
- Company website: http://www.gofundme.com
- Type: Startups
- Level: Senior
- Location: San Diego, CA
- Work setup: On-site
- Posted: 2026-07-23
- Apply by: 2026-10-08
- Apply: https://job-boards.greenhouse.io/gofundme/jobs/8078062
- Page: https://www.1752.vc/careers/jobs/gofundme-manager-customer-care-technology-and-automation-zendesk/

## About the role

Join us! The GoFundMe Team is searching for a strategic, systems-oriented leader to own the technology ecosystem that powers our Customer Care organization.

## What they're looking for

- Serve as the primary owner for Zendesk, Ada, Sierra, and supporting Customer Care technologies
- Define and execute the technology roadmap aligned to Customer Care strategy and company objectives
- Evaluate emerging AI technologies and recommend opportunities to improve customer experience and operational efficiency
- Partner with Engineering and Product on integrations, APIs, and platform enhancements
- Own AI deployment across customer support channels
- Optimize chatbot performance, AI containment, routing, and escalation experiences

Tags: Customer Experience