# Head of Customer Success at GoLinks

- Company: GoLinks
- What the company does: GoLinks® revolutionizes information access & sharing through secure, intuitive short links called go/links. It’s knowledge discovery powered by generative AI. Backed by Y Combinator.
- Company website: https://www.golinks.io
- Type: Startups (AI role)
- Level: Principal and up
- Location: Remote - US
- Work setup: Remote
- Posted: 2026-09-28
- Apply by: 2026-11-12
- Apply: https://jobs.ashbyhq.com/golinks/912c27e4-b5b7-4169-bc4f-d4fa892ff179?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/golinks-head-of-customer-success/

## About the role

GoLinks is looking for a Head of Customer Success to build and lead the function responsible for onboarding, retention, and growth across our customer base. You'll own the end-to-end post-sale customer journey — from onboarding and adoption through renewal and expansion — and will build playbooks and metrics that make customer success a durable growth engine for the company. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 7+ years in Customer Success , Account Management, or a related customer-facing role at a B2B SaaS company, including 2+ years in a leadership role
- A track record of owning retention/NRR targets and building repeatable CS processes from the ground up
- Experience working with both mid-market and enterprise customers, including executive stakeholders
- Strong analytical skills — comfortable defining and tracking the metrics that matter (NRR, churn, CSAT/NPS, adoption)
- Excellent communication skills , with experience presenting to internal leadership and external customer executives
- A builder's mindset — you're comfortable creating structure and process in a growing organization, not just operating within an existing one

Tags: Customer Success

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/golinks-head-of-customer-success/