# Contact Center Analyst at GoodLeap

- Company: GoodLeap
- What the company does: GoodLeap is a tech company delivering best-in-class financing and software products for sustainable solutions. Backed by NEA.
- Company website: https://goodleap.com/
- Type: Startups
- Level: Analyst
- Location: West Roseville, CA
- Work setup: On-site
- Posted: 2026-09-25
- Apply by: 2026-11-09
- Apply: https://jobs.lever.co/goodleap/a7b72bf6-42cc-47dd-8b2b-2a5e1e248802
- Page: https://www.1752.vc/careers/jobs/goodleap-contact-center-analyst/

## About the role

If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today! We are committed to protecting your privacy. To learn more about how we collect, use, and safeguard your personal information during the application process, please review our Employment Privacy Policy and Recruiting Policy on AI .

## What they're looking for

- •1–3 years of experience in a contact center environment preferred, with exposure to real-time monitoring, workforce management, or operations/reporting analysis
- •Working knowledge of contact center technology platforms (e.g., ACD, dialer, IVR, and WFM systems such as NICE, Verint, Genesys, or similar)
- •Strong Microsoft Excel skills, including building and maintaining reports and dashboards, familiarity with Power BI or similar BI tools is a plus
- •Strong analytical skills with the ability to translate data into clear, actionable insights
- •Excellent attention to detail and the ability to manage competing priorities in a fast-paced, metrics-driven environment
- •Strong written and verbal communication skills

Tags: Cross Collaboration